Seek assistance at the Law Help Desk (Charney 111) first. 

Alternatively, you can,

1. Go to Log in with your SCU network ID and upload your document. Select the the nearest Smart Print printer (Lucas Hall) and print your document. NOTE: Print jobs print immediately using this option and does not require the Smart Print release station.

2. Call the IT Service Center (408-554-5700) and someone will be dispatched Charney Hall to fix the issue.