Issue: Faculty/Staff has been using MySCU portal to access SCU Gmail and/or Camino via a web browser. Now when the Faculty/Staff logs in, it just prompts the Faculty/Staff with "login fails."


*check for a proper Internet connection first before attempting the steps below.

1. Call the University IT Service Center at 408-554-5700 (extension 5700).

2. Provide the customer service rep with your Faculty's/Staff's  name, SCU Gmail ID, and/or campus access ID ( example W118629 ) .

3. IT Service Center rep will remotely fix the login issue.  In the event the remote reset still does not fix the issue, the Faculty/Staff may need to stop by IT Service Center for further help.