It is recommended that you get your computer in order a week or two before your scheduled exam takes place. You’ll want to minimize common issues most test-takers encounter before their scheduled exam. Law Technology recommends that you do the following.
Run all updates. This is important. Some students on an exam restart, have gotten hung up on a system update that cannot be canceled. Make sure your computer is up to date. In addition...
Is your OS up to date? This especially applies to Mac users. Once an OS is signed off by Law Technology, make sure to backup and update your OS. This will ensure that you have the latest OS needed for exams. If you have any questions regarding OS updates, please reach out to us and create a ticket.
Have you restarted your computer? We have found that the majority of students do not restart their computer for weeks, even months! It is important to restart your computer at least once a week. Most exam issues have been resolved with a computer restart, which could have been avoided entirely if the computer had already been restarted beforehand.
Update to the latest exam software. Have the latest update installed for your exam software. If there is a new update, it will notify you upon launch.
Check the permission settings for Examplify with Exam ID and Exam Monitor feature enabled. If the Office of Assessment has notified you that your remote close book exam will be using Exam ID and Exam Monitor, then make sure to review what Exam ID and Exam Monitor our FAQ and check your permissions.
Run the mock exam! After doing all of the above, the most important thing you want to do is run the mock exams provided to you. There are different mock exams ranging from open book, to secure, etc. Each exam sets your computer up differently, so make sure to run them all. Note any issues that are not resolved from doing the above steps.
Before you take your exam, you'll want all unnecessary applications closed. These include things like Spotify, any email applications, etc. These applications take resources on your computer and even though Examplify will close them for you, it's best to do it ahead of time.
Create a support ticket at lawhelpdesk.scu.edu. Please contact our helpdesk with any issues you may be facing. Examsoft also provides 24/7 support as well, but we can also escalate issues faster when needed.