Santa Clara Law Technology Help Desk

Getting Ready for Law School Orientation 13

• Minimum Laptop Computer Requirements for Santa Clara Law
• Preparing for orientation - I got accepted to SCU LAW so where do I fit in the grand scheme of things, technology-wise?
• Preparing for Orientation Part 1 - Setting up SCU eCampus, G-Suite eMail, and Camino before SCU LAW Orientation in detail.
• Preparing for Orientation Part 2 - Setting up SCU WiFi, Policy Key, and Network Access Control Client
• Drop-in and Walk-in starting Spring/Summer/Fall 2021 for Law Help Desk. What are they?

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Returning 2L/3L/4L 8

• What are my support options for Microsoft Office 365 EDU?
• I graduated from SCU LAW so how long will my "free" version of Office 365 EDU last?
• Walk-ins and Drop-ins protocols for the Law Help Desk. What are they?
• I am the current caretaker of our student org's delegated inbox. How do I transition it to another caretaker?
• New Access ID issued. How to register them to work with new printer release station card readers

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Transfer Students 4

• I am a transfer student. What do I need to do to get my computer laptop ready for SCU Law classes?
• Examsoft will not support Windows 7 and 8 for Examplify starting Fall Semester
• New Access IDs issued. How to register them with new RFID tap card readers to release print jobs.
• Drop-in and Walk-in protocols for the Law Helpdesk. What are they?

For Law Students - Using Remote Tools 11

• How do I access my class if the Professor is using Zoom Pro on their Camino Page?
• How do I use Zoom since my professor notified me my upcoming class is now online?
• Where can I get information on how to use Zoom Web Conferencing?
• Best Practice Tips for Zoom Web Conferencing Participants
• Is the Zoom Web Conferencing network slammed at the moment?

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Examsoft Exam Taking Software Help - General Troubleshooting and Information 29

• Why is Santa Clara Law using Examsoft Examplify?
• Exam Best Practices
• Examsoft taking software laptop computer requirements
• How to install Examsoft Examplify on a computer running Windows or Mac OS.
• Examsoft Support is 24/7 for SCU LAW students

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The Law School Exam Experience - On Demand Tutorials 3

• How to be a pro at taking SCU LAW exams.
• What is SCU LAW's in-class exam format?
• What is SCU LAW's remote exam format?

Apple Mac OS 11

• Installing Examplify on Mac OS
• How do I back up my Mac laptop computer storage drive?
• New Examplify versions require Mac OS 11 upgrade.
• How to install and configure your Smart Print HP monochrome print drivers.
• Mac Smart Print client, Charney Hall HP printers, and double sided printing

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Microsoft Windows 8

• How do I install Examsoft Examplify on Windows OS?
• How to Uninstall MS Office from my Windows computer.
• Word 365: I have a section within my document that needs different numbering...
• How do I remove notifications to install Windows 10?
• How do I create a restore point in Windows 7?

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Law School Library 5

• I need help with Lexis/WestLaw/Bloomberg.
• Who do I contact to get Lexis Nexis help?
• SmartPrint, Lexis printers, and Scanner station locations in the library.
• Where is the Law Library Information Services desk?
• How do I print on a transparency?

SCU Campus Printing and Smart Print 10

• What are my printing options when I am on Campus?
• How to release your Smartprint jobs (step by step photo gallery).
• I sent print jobs to these Smart Print printer definitions (SmartPrint_BW_HP_Printer, SmartPrint_Color_Printer) in my application. What are the differences?
• I need to print using MyPrint Center in Charney hall. How do I pull up Charney Smart Print printers?
• Why doesn't my PDF document print to the SmartPrint printer?

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Faculty and Staff Only 28

• How to access university campus network resources via VPN (Staff and Faculty only)
• My Zoom Recordings are Suddenly Password Protected! Help!
• Why am I getting a Windows 10 activation notification while working from home?
• Walk-ins and Drop-ins protocols for the Law Help Desk. What are they?
• Why do I get this office expiration reminder while working at home?

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New and Returning Adjunct/Faculty Only 8

• I need to learn Zoom to teach for my class. Are they any tutorials out there for me?
• Issued a SCU computer running Windows 10 and getting an activation message?
• I'm a new faculty and/or adjunct. What accounts need to be set up?
• Walk-ins and Drop-ins protocols for the Law Help Desk. What are they?
• What is SCU LAW Quick Support and when do I need it?

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Charney Hall AV Technology - Overviews 2

• Overview of Charney Hall Classrooms
• Overview of Charney Hall Study/Conference Rooms

Classrooms, Conference Rooms, and Study Rooms - General Information 2

• I'm a student, faculty or staff. Where do I go to check out a handheld or lavalier microphone for a classroom?
• I'm a law student, and I need to record a guest speaker in a Charney Hall classroom. What do I do?

Charney Hall AV Technology - On Demand Tutorials 11

• Charney 201 Classroom
• Charney 202 Classroom
• Charney 205 Classroom
• Charney 206 Classroom
• Charney 207 Classroom

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Charney Hall AV Technology - Policy Documents 3

• Study and Conference Room Policy
• Classroom and/or Event Recording Policy
• Classroom AV Request Policy

Charney Hall AV Technology - Other 47

• How do I hold my class online using Zoom?
• How do I schedule a Zoom Video Conference/Call? (Updated 5/11/20)
• How do I use Zoom, open a Zoom link? (Updated 5/11/20)
• How do I use Zoom, open a Zoom link? - Students
• Non SCU accounts who need to be a host in a Zoom meeting with SCU students (Lab Manager)

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SCU Network Security 11

• Did I just get quarantined from Network Access? What now?
• Network Access Control (Safe Connect) Policy Key...what is that?
• Network Access Control accounts may get refreshed every academic quarter or semester? Why????!!!
• Passwords, Network Access Control (SafeConnect), logins, etc. Why do we have them?
• MySCU Portal page prompts me with "login failed" message

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Wireless/Wired Networking/VPN 4

• What is the difference with SCU-Guest, SCU-Student, SCU-Employee, etc.?
• Getting connected to SCU-Guest
• SAFECONNECT (being replaced by ONGuard) - Why is it telling me to download it again for the umpteenth time!
• I am on SCU-Student but the security login does not prompt me after installing SCU/Cisco Policy Key software

Miscellaneous Topics 22

• If you are a current SCU student, then get Microsoft Office 365 EDU for free while you are a registered student at SCU.
• Can you show me how to use powerbank charger check-in and check-out station?
• I tried to reset my eCampus password but I noticed my recovery email is something that I don't use anymore. How do I change my recovery email to my SCU GMail account or another active personal email account?
• When I am using Mac OS Safari and trying to post a calendar event, I receive a server error.
• Where do I download Sophos, SmartPrint client, etc.?

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