Santa Clara Law Technology Help Desk

Getting Ready for Law School Orientation 13

• Minimum Laptop Computer Requirements for Santa Clara Law
• Preparing for orientation - I got accepted to SCU LAW so where do I fit in the grand scheme of things, technology-wise?
• Preparing for Orientation Part 1 - Setting up SCU eCampus, G-Suite eMail, and Camino before SCU LAW Orientation in detail.
• Preparing for Orientation Part 2 - Setting up SCU WiFi, Policy Key, and Network Access Control Client
• Drop-in and Walk-in starting Fall 2020 for Law Help Desk (CH 111). What are they?

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Returning 2L/3L/4L 7

• Walk-ins and Drop-ins protocols for the Law Help Desk. What are they?
• Examsoft will not support Windows 7 and 8 for Examplify starting Fall Semester
• New Access ID issued. How to register them to work with new printer release station card readers
• When will Dual Factor Authentication be implemented for Students?
• I noticed that OmniCharge Powerbank Stations in the Charney hall. What are they?

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Transfer Students 4

• Drop-in and Walk-in protocols for the Law Helpdesk. What are they?
• I am a transfer student. What do I need to do to get my computer laptop ready for SCU Law classes?
• Examsoft will not support Windows 7 and 8 for Examplify starting Fall Semester
• New Access IDs issued. How to register them with new RFID tap card readers to release print jobs.

For Law Students - Using Remote Tools 9

• Is the Zoom Web Conferencing network slammed at the moment?
• How do I use Zoom since my professor notified me my upcoming class is now online?
• Best Practice Tips for Zoom Web Conferencing Participants
• Where can I get information on how to use Zoom Web Conferencing?
• I'm confused. Am I allowed to use Charney classrooms?

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Examsoft Exam Taking Software Help - General Troubleshooting and Information 28

• Examsoft Support is 24/7 for SCU LAW students
• Office of Assessment mentioned ExamID and ExamMonitor. What are those?
• I'm having a problem accessing Examsoft's website to download/upload my take-home exam! (Updated 5/11/20)
• Exam Best Practices
• I've finished my exam, upload my exam, and notice my background is missing or showing "Examsoft" background. What do I do? ( For Windows only)

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The Law School Exam Experience - On Demand Tutorials 0

Apple Mac OS 9

• Mac OS Catalina, Why is my Sophos notifying with all this pop-ups?
• How to install and configure your Smart Print HP monochrome print drivers.
• Installing Examplify on Mac OS
• I'm still running Mac OS Yosemite or El Capitan. How do I upgrade to Mac OS Catalina?
• How do I find my missing iPhone?

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Microsoft Windows 6

• How to install Examsoft Examplify on a computer running Windows
• How to Uninstall MS Office from my Windows computer.
• Word 365: I have a section within my document that needs different numbering...
• How do I remove notifications to install Windows 10?
• How do I create a restore point in Windows 7?

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Law School Library 5

• I need help with Lexis/WestLaw/Bloomberg.
• Who do I contact to get Lexis Nexis help?
• SmartPrint, Lexis printers, and Scanner station locations in the library.
• Where is the Law Library Information Services desk?
• How do I print on a transparency?

SCU Campus Printing and Smart Print 10

• What are my printing options when I am on Campus?
• How to release your Smartprint jobs (step by step photo gallery).
• What is the difference between sending print jobs to these Smart Print printer definitions (SmartPrint_BW_HP_Printer, SmartPrint_Color_Printer) in my application?
• I need to print using MyPrint Center in Charney hall. How do I pull up Charney Smart Print printers?
• Why doesn't my PDF document print to the SmartPrint printer?

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Faculty and Staff Only 18

• I am faculty or staff and need information on working remotely during the 2020 Global Health Crisis.
• How to access university campus network resources via VPN (Staff and Faculty only)
• Faculty and Staff Only: What is the download link for the Quick Support?
• I'm a faculty/staff, and I have visitors that need wireless access other than SCU-Guest
• What are the best practices for holding large meetings/classes using Zoom?

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New and Returning Adjunct/Faculty Only 4

• I'm a new faculty and/or adjunct. What accounts need to be set up?
• Santa Clara University will be implement Dual Factor Authentication start Summer 2019
• I need an overview of how to run the AV technology in Charney Hall. Where is the information for that?
• I need to setup my Lexis Nexis and Westlaw account. Who do I contact for that?

Charney Hall AV Technology - Overviews 2

• Overview of Charney Hall Classrooms
• Overview of Charney Hall Study/Conference Rooms

Classrooms, Conference Rooms, and Study Rooms - General Information 2

• I'm a student, faculty or staff. Where do I go to check out a handheld or lavalier microphone for a classroom?
• I'm a law student, and I need to record a guest speaker in a Charney Hall classroom. What do I do?

Charney Hall AV Technology - On Demand Tutorials 11

• Charney 201 Classroom
• Charney 202 Classroom
• Charney 205 Classroom
• Charney 206 Classroom
• Charney 207 Classroom

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Charney Hall AV Technology - Policy Documents 3

• Study and Conference Room Policy
• Classroom and/or Event Recording Policy
• Classroom AV Request Policy

Charney Hall AV Technology - Other 47

• How do I hold my class online using Zoom?
• How do I use Zoom, open a Zoom link? (Updated 5/11/20)
• How do I schedule a Zoom Video Conference/Call? (Updated 5/11/20)
• How do I schedule time with Law Tech to learn Charney classroom AV?
• I need a lapel microphone in the classroom. Where can I find one?

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SCU Network Security 11

• Safe Connect Policy Key...what is that?
• New SCU Password Policy as of 4/5/2019
• Network Access Control accounts may get refreshed every academic quarter or semester? Why????!!!
• Passwords, SafeConnect, logins, etc. Why do we have them?
• Did I just get quarantined from Network Access? What now?

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Wireless/Wired Networking/VPN 4

• What is the difference with SCU-Guest, SCU-Student, SCU-Employee, etc.?
• Getting connected to SCU-Guest
• SAFECONNECT - Why is it telling me to download it again for the umpteenth time!
• I am on SCU-Student but the security login does not prompt me after installing SCU/Cisco Policy Key software

Miscellaneous Topics 19

• If you are a current SCU student, then get Microsoft Office 365 EDU for free while you are a registered student at SCU.
• Can you show me how to use powerbank charger check-in and check-out station?
• I tried to reset my eCampus password but I noticed my recovery email is something that I don't use anymore. How do I change my recovery email to my SCU GMail account or another active personal email account?
• When I am using Mac OS Safari and trying to post a calendar event, I receive a server error.
• Where do I download Sophos, SmartPrint client, etc.?

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