Santa Clara Law Technology Help Desk
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Santa Clara Law Students
Examsoft Exam Taking Software Help - General Troubleshooting and Information
32
Exam Best Practices
Why is Santa Clara Law using Examsoft Examplify?
Examsoft taking software laptop computer requirements
Examsoft Support is 24/7 for SCU LAW students
How to install Examsoft Examplify on a computer running Windows or Mac OS.
See all 32 articles
For Law Students - Using Remote Tools
12
How do I access my class if the Professor is using Zoom Pro on their Camino Page?
How do I use Zoom since my professor notified me my upcoming class is now online?
Where can I get information on how to use Zoom Web Conferencing?
Best Practice Tips for Zoom Web Conferencing Participants
Is the Zoom Web Conferencing network slammed at the moment?
See all 12 articles
Returning 2L/3L/4L
8
Walk-ins and Drop-ins protocols for the Law Help Desk. What are they?
What are my support options for Microsoft Office 365 EDU?
I graduated from SCU LAW so how long will my "free" version of Office 365 EDU last?
I am the current caretaker of our student org's delegated inbox. How do I transition it to another caretaker?
New Access ID issued. How to register them to work with new printer release station card readers
See all 8 articles
Transfer Students
4
Drop-in and Walk-in protocols for the Law Helpdesk. What are they?
I am a transfer student. What do I need to do to get my computer laptop ready for SCU Law classes?
Examsoft will not support Windows 7 and 8 for Examplify starting Fall Semester
New Access IDs issued. How to register them with new RFID tap card readers to release print jobs.
Getting Ready for Law School Orientation
13
Minimum Laptop Computer Requirements for Santa Clara Law
Preparing for orientation - I got accepted to SCU LAW so where do I fit in the grand scheme of things, technology-wise?
Preparing for Orientation Part 1 - Setting up SCU eCampus, G-Suite eMail, and Camino before SCU LAW Orientation in detail.
Preparing for Orientation Part 2 - Setting up SCU WiFi, Policy Key, and Network Access Control Client
Drop-in and Walk-in starting Fall 2020 for Law Help Desk (CH 111). What are they?
See all 13 articles
The Law School Exam Experience - On Demand Tutorials
3
How to be a pro at taking SCU LAW exams.
What is SCU LAW's in-class exam format?
What is SCU LAW's remote exam format?
Apple Mac OS
11
Installing Examplify on Mac OS
Mac OS Catalina, Why is my Sophos notifying with all this pop-ups?
Examplify is not support at this time with Mac OS 11 (Big Sur)
How do I back up my Mac laptop computer storage drive?
How to install and configure your Smart Print HP monochrome print drivers.
See all 11 articles
Microsoft Windows
6
How do I install Examsoft Examplify on Windows OS?
How to Uninstall MS Office from my Windows computer.
Word 365: I have a section within my document that needs different numbering...
How do I remove notifications to install Windows 10?
How do I create a restore point in Windows 7?
See all 6 articles
Law School Library
5
I need help with Lexis/WestLaw/Bloomberg.
Who do I contact to get Lexis Nexis help?
SmartPrint, Lexis printers, and Scanner station locations in the library.
Where is the Law Library Information Services desk?
How do I print on a transparency?
SCU Campus Printing and Smart Print
10
What are my printing options when I am on Campus?
How to release your Smartprint jobs (step by step photo gallery).
I sent print jobs to these Smart Print printer definitions (SmartPrint_BW_HP_Printer, SmartPrint_Color_Printer) in my application. What are the differences?
I need to print using MyPrint Center in Charney hall. How do I pull up Charney Smart Print printers?
Why doesn't my PDF document print to the SmartPrint printer?
See all 10 articles
Faculty and Staff Only FAQs
Faculty and Staff Only
25
How to access university campus network resources via VPN (Staff and Faculty only)
My Zoom Recordings are Suddenly Password Protected! Help!
Walk-ins and Drop-ins protocols for the Law Help Desk. What are they?
Why am I getting a Windows 10 activation notification while working from home?
Why do I get this office expiration reminder while working at home?
See all 25 articles
New and Returning Adjunct/Faculty Only
8
Walk-ins and Drop-ins protocols for the Law Help Desk. What are they?
I'm a new faculty and/or adjunct. What accounts need to be set up?
I need to learn Zoom to teach for my class. Are they any tutorials out there for me?
Issued a SCU computer running Windows 10 and getting an activation message?
What is SCU LAW Quick Support and when do I need it?
See all 8 articles
Charney Hall AV Technology FAQs
Charney Hall AV Technology - Overviews
2
Overview of Charney Hall Classrooms
Overview of Charney Hall Study/Conference Rooms
Classrooms, Conference Rooms, and Study Rooms - General Information
2
I'm a student, faculty or staff. Where do I go to check out a handheld or lavalier microphone for a classroom?
I'm a law student, and I need to record a guest speaker in a Charney Hall classroom. What do I do?
Charney Hall AV Technology - On Demand Tutorials
11
Charney 201 Classroom
Charney 202 Classroom
Charney 205 Classroom
Charney 206 Classroom
Charney 207 Classroom
See all 11 articles
Charney Hall AV Technology - Policy Documents
3
Study and Conference Room Policy
Classroom and/or Event Recording Policy
Classroom AV Request Policy
Charney Hall AV Technology - Other
47
How do I hold my class online using Zoom?
How do I schedule a Zoom Video Conference/Call? (Updated 5/11/20)
How do I use Zoom, open a Zoom link? (Updated 5/11/20)
How do I use Zoom, open a Zoom link? - Students
Non SCU accounts who need to be a host in a Zoom meeting with SCU students (Lab Manager)
See all 47 articles
Santa Clara Law Technology FAQ's
SCU Network Security
11
Did I just get quarantined from Network Access? What now?
Network Access Control (Safe Connect) Policy Key...what is that?
New SCU Password Policy as of April 2019
Network Access Control accounts may get refreshed every academic quarter or semester? Why????!!!
Passwords, Network Access Control (SafeConnect), logins, etc. Why do we have them?
See all 11 articles
Wireless/Wired Networking/VPN
4
What is the difference with SCU-Guest, SCU-Student, SCU-Employee, etc.?
Getting connected to SCU-Guest
SAFECONNECT - Why is it telling me to download it again for the umpteenth time!
I am on SCU-Student but the security login does not prompt me after installing SCU/Cisco Policy Key software
Miscellaneous Topics
22
If you are a current SCU student, then get Microsoft Office 365 EDU for free while you are a registered student at SCU.
Can you show me how to use powerbank charger check-in and check-out station?
I tried to reset my eCampus password but I noticed my recovery email is something that I don't use anymore. How do I change my recovery email to my SCU GMail account or another active personal email account?
When I am using Mac OS Safari and trying to post a calendar event, I receive a server error.
Where do I download Sophos, SmartPrint client, etc.?
See all 22 articles
