Santa Clara Law Technology Help Desk

SCU Network Security 7

• Network Access Control (Cleanpass OnGuard) Policy Key...what is that?
• Passwords, Network Access Control (Clearpass OnGuard), logins, etc. Why do we have them?
• MySCU Portal page prompts me with "login failed" message
• After successfully creating MySCU portal login account and can access my SCU GMAIL/Camino BUT then it doesn't work on across all my browsers. Why?
• Why do I have keep changing my password and what are the guidelines for SCU passwords?

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Wireless/Wired Networking/VPN 3

• Getting connected to SCU-Guest
• SAFECONNECT (being replaced by ONGuard) - Why is it telling me to download it again for the umpteenth time!
• I am on SCU-Student but the security login does not prompt me after installing SCU/Cisco Policy Key software

Miscellaneous Topics 21

• If you are a current SCU student, then get Microsoft Office 365 EDU for free while you are a registered student at SCU.
• Can you show me how to use powerbank charger check-in and check-out station?
• I tried to reset my eCampus password but I noticed my recovery email is something that I don't use anymore. How do I change my recovery email to my SCU GMail account or another active personal email account?
• When I am using Mac OS Safari and trying to post a calendar event, I receive a server error.
• Where do I download approved AV software, SmartPrint client, etc.?

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