Law Technology Catalog of Services
Modified on: Wed, Aug 3, 2022 at 10:22 AM
|Catalog of Services|
- Laptop computer recommendations
- Work From Home / Learn From Home gear recommendations
- AV technology consultation
- Classroom technology support and training
- Campus printing setup and basic troubleshooting
- Exam taking software setup and basic troubleshooting. *Examsoft will be the primary support
- WiFi setup and basic troubleshooting
- Anti-virus setup and basic troubleshooting
How to get support at the Law School…
- Online: Create a ticket online at Law School Technology Help Desk (recommended)
- Phone or E-Mail: Call us during business hours (Fall/Spr Semester M-F 9a-5pm; Closed on Saturday, Sunday & Holidays) at 408-554-5762 or by E-Mail at firstname.lastname@example.org
- Drop-in or Walk-in Support is no longer available in Charney 111. Instructions on how to schedule a drop-in session with Law Technology team member is posted our Charney 111 door and/or at the Law Tech/ Info desk located in the Mabie Grand Atrium. It recommended that you inquire and/or create a ticket/appointment at Law School Technology Help Desk
Academic Business hours:
Law Technology Help Desk at Mabie Grand Atrium: M-F, 9am to 5pm
Summer School hours:
*Starts after the weekend of Law School Commencement
Mid May to Mid August
Monday - Friday, 10am - 4:30pm*Help desk hours 10am-2pm
- Also check out all the services offered by the Main IT Helpdesk located in the Learning Commons library, here, or call 408-554-5700. The IT Service Center can help you with all things related to SCU Network account resources (MySCU, Gmail, Duo, Camino, Office 365 EDU) and with password recovery/reset questions.
- If you have questions about registration, then visit SCU One Stop, here or call 408-554-1000
Please note that Law Technology Help Desk does not reset University network resource account passwords ( i.e. eCampus login, Camino login, MySCU login, SCU GMAIL login, Clearpass ONGuard, portal login, etc.) You will need to contact the IT Service Center (408-554-5700) or stop by their office located in the main library and learning commons. Please visit SCU Technology Computing Services Support
*** Please note that the Law Technology Help Desk is not an authorized service/warranty repair center***
*For laptop computers that still have a valid and active warranty, a Law Technology Help desk staff will help you troubleshoot your laptop computer and then recommend that you work with your Original Equipment Manufacturer (OEM) for further support.
*For laptop computers that are not under a current warranty contract, a Law Technology Help desk staff will help you troubleshoot your laptop computer and then help you find a 3rd-party repair vendor in the area.
For faculty and staff only, we offer several additional services:
- Scheduling of video and audio recording of classes ( two weeks advanced notice please)
- Generate online links to class recordings
- Classroom AV support and training
*Open a ticket at lawhelpdesk.scu.edu
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