Examsoft has stated that it provides 24/7 support ( U.S. and Canada: (866) 429-8889 ext. 1 ) for Examplify. Be forewarned, Examsoft does up take up to 48 hours to get back to you if you email or leave them a voice mail message. For the most part, they should have representatives standing by to take your call so be persistent. Law students seem to have better luck using the online Exam support chat ( https://examsoft.com/ ;located in the lower right corner ) to get a hold of a live person.

If your computer is having hardware issues and still under warranty, then contact your computer vendor (or your local authorized repair shop) asap and have it repaired. You can also reach out to Law Technology at LawHelpdesk.scu.edu or during exam finals, at 408-554-5762. 

Santa Clara University School of Law has purchased a licensed for each registered SCU student studying lawPlease note that SCU Law Exam Team does support Examplify to a certain extent, but the vendor, Examsoft, is ultimately responsible for providing primary support for their product, Examplify. 

Examsoft Support will have 24 hour support Monday through Saturday.

Examsoft Support

Tel:   866.429.8889 ext. 1 (US)

    +1 954.429.8889, ext. 1 (International)

Email: support@examsoft.com

Support Site: Examplify Exam takers

Chat: https://examsoft.com/contact/ (lower right corner)

Examsoft customer support representatives will ask you for your name, contact number, 11-digit ID, and/or institution ID (which is sculaw).  

*Please note that if you contact Examsoft support via their email support@examsoft.com, it may take up to 48 hours for Examsoft to reply back to you. Also, we've had reports that students had success using the chat feature listed above.