Office 365 EDU is now called MIcrosoft 365 EDU. As a registered student of Santa Clara University, your license is good from the day that you install Microsoft 365 EDU until the day of graduation. Santa Clara University IT and Law School technology can provide you with limited troubleshooting support, and cannot address any issues with account issues (Microsoft portal account; password reset/recovery; application and/or account anomalies, etc.)  Microsoft has not provide any site admins for SCU so your primary support is now with Microsoft. For any issues, you can reach Microsoft Support at 800-642-7676 or 877-696-7786.