Office 365 EDU is now called MIcrosoft 365 EDU. As a registered student of Santa Clara University, your license is good from the day that you install Microsoft 365 EDU until the day of your graduation. Santa Clara University IT can provide you with limited troubleshooting support, and can address account issues (Microsoft portal account; password reset/recovery; application and/or account anomalies, etc.). Contact the IT Helpdesk at techdesk@scu.edu or 408-554-5700. Microsoft has not provide any site admins for SCU so your primary support is now with Microsoft. For any issues, you can reach Microsoft Support at 800-642-7676 or 877-696-7786.