|Office 365 EDU program offers students a way to use Microsoft Office products while you are enrolled at Santa Clara University. Your SCU email address will unlock this benefit. However, if you are switching between other EDU accounts, then you may run into this issue.|
For example, Joe Stonk is transferring from Some University to Santa Clara University. His old email address was assigned as firstname.lastname@example.org. Now, a proud Bronco, he is assigned a new SCU email address, email@example.com. When he opens an Office product like Word and attempts to sign-in with his SCU email address, he gets this error message.
|How to fix this issue|
|1. Sign out all Office 365 EDU applications||From any Office 365 EDU application (Word, Powerpoint, etc.) Click on the "Sign Out" in the drop-down menu|
|2. Clear out any Windows credentials related to Office 365 EDU|
|3. Disconnect any connects associated with Office 365 EDU|
|4. Sign back into Office EDU 365 EDU||Open any Office 365 EDU app and then select Sign in in the top right corner.|
When prompted, enter your SCU email address.*
*NOTE: Before attempting this sign in process, make sure your created an Office 365 EDU account under your SCU email address. If not, review this Ofice 365 EDU FAQ first before attempting to sign back in.
Office 365 EDU: When I tried switching credentials in Office 365 EDU, it displays an error "something went wrong." Print
Modified on: Thu, Feb 4, 2021 at 8:21 AM
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