New for 2023
On June 2023, SCU Facilities replaced all Ricoh Office Automation copier-printers, also know as Rabbit copier-printers, on campus, and replaced them with Xerox Altalink/Versalink copier-printers. All old Rabbit printer definitions and queues were degraded and/or disabled, and in its place, the campus is using a new copier-printer system called Papercut.

All faculty and staff wishing to use the newly replaced copier-printer in their office suite and/or in the copy-print room nearest your office must:

  • Be a user of the SCU-Papercut system.
  • Remove all Rabbit (USSRabbit) printer definitions from their current printer and scanners settings.
  • Install the new Xerox Altalink/Versalink printer drivers.


Law Technology has already taken the effort to pre-verify all faculty and staff on the SCU-Papercut system so all you have to do is to install the printer drivers on your computer. In the first half of this tutorial below, we provide you instructions on how to install the necessary printer drivers for Windows or Mac OS on your university assigned computer. Please note that SCU-papercut system does not recognize non-SCU managed computers so if you need to print on campus using your personal computer, then your options are:


SCU Guest printing with Smart Print

Mobile print


For faculty and staff that need a service request for the copier-printer located in their department suite or in the copy-print room on their floor, then follow the instructions included in the second half of this tutorial. labeled Copier-Printer requests. Please note that all Copier-Printers on campus are managed by SCU Facilities and the Xerox copier-printer contractor, MRC.

What types of service requests can you request through facilities and/or MRC?

- Fix malfunctioning copier-printer
- Fix any broken accessories, i.e. stapler, bins, etc.
- order supplies: toner, staples, etc.

How to install Xerox Altalink/Versalink printer drivers
For users running Microsoft Windows OS, please review this video below.

Summary on how to install Xerox Altalink/Versalink Windows printer drivers.

  1. Be connected to the SCU campus network via WiFi (Eduroam), wired, and/or as option, via VPN if working remote. 
  2. Note the SCU copier number nearest you. For example, for faculty or staff on the 2nd floor wishing to print to the copier-printer in copy-print room 241, then note down 269 or 274. For the 3rd, faculty or staff wishing to print to the copier-printer in copy-print room 309, then you will note 270. For users with copier-printers in their office suite, then note that copier number to used in step 5.
  3. Delete all Ricoh rabbit printers designated by the prefix USSRabbit in your printers and scanners settings
  4. Perform a Windows search and enter \\scu-papercut
  5. Double-click on the SCU copier you just noted in step 2. For example, for faculty or staff on the 2nd floor wishing to print to copier-printers in copy-print 241, you will select SCUCOPIER269 or SCUCOPIER274. For the 3rd floor, faculty or staff wishing to print to the copier-printer in copy-print room 309 will select SCUCOPIER270.
  6. Run the SCUCopier printer installer matching the desired copier-printer noted in step 2 and selected in step 5.
  7. Run a test page.


For users running Apple Mac OS, please review this video below.
Summary on how to install Xerox Altalink/Versalink Mac printer drivers.

  1. Be connected to the SCU campus network via WiFi (Eduroam), wired, and/or as option, via VPN if working remote. 
  2. Note the SCU copier number nearest you. For example, for faculty or staff on the 2nd floor wishing to print to the copier-printer in copy-print room 241, then note down 269 or 274. For the 3rd, faculty or staff wishing to print to the copier-printer in copy-print room 309, then you will note 270. For users with copier-printers in their office suite, then note that copier number to used in step 5.
  3. Delete all Ricoh rabbit printers designated by the prefix USSRabbit in your printers and scanners settings
  4. Visit Xerox.com and download the Altalink C8045 printer drivers for Mac OS.
  5. Run the Xerox printer drivers. Select continue to finish installation.
  6. Add a printer, using the 'globe' icon to an an IP or LPD printer definition, including the IP, Queue name, Name, and location.
  7. Run a test page.
How to request service for the Copier-printer in your area
Call Facilitiies: 408-554-5037 or;

Call Ed Merryman: 408-554-5076 or;

Call MRC: 877-459-0777, option #2
 
Via Email: emerryman@scu.edu or MRC-MRCCallCenter@xerox.com
3a: Include in your email the copier #, nature or issue (toner, toner color, broken stapler, error code, etc.)
3b: If emailing MRC-MRCCallCenter@xerox.com, then CC: emerryman@scu.edu as well.
3c: Include your name and contact information. MRC Xerox and/or Facilities will follow up with you directly.