If the background anomaly comes up on your Windows 10 desktop, then you will need to run ESWinsr.exe (see link below) and then restart your laptop. ESWINsr is an Examsoft utility that reverts back to your original desktop/profile settings.


https://examsoft.force.com/etcommunity/s/article/Examplify-Running-ESWinSR


https://examsoft.force.com/etcommunity/s/article/Examplify-Resolve-a-Black-Screen-Missing-Task-Manager-or-Missing-Power-Options-on-Windows-8-10

Also, contact Examsoft 24/7 support to help with ESWInsr.exe utility.