Santa Clara Law Technology Help Desk

Getting Ready for Law School Orientation 13

• Minimum Laptop Computer Requirements for Santa Clara Law
• Preparing for orientation - I got accepted to SCU LAW so where do I fit in the grand scheme of things, technology-wise?
• Preparing for Orientation Part 1 - Setting up SCU eCampus, G-Suite eMail, and Camino before SCU LAW Orientation in detail.
• Preparing for Orientation Part 2 - Setting up SCU WiFi, Policy Key, and Network Access Control Client
• Drop-in and Walk-in starting Fall 2020 for Law Help Desk (CH 111). What are they?

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Returning 2L/3L/4L 7

• Walk-ins and Drop-ins protocols for the Law Help Desk. What are they?
• Examsoft will not support Windows 7 and 8 for Examplify starting Fall Semester
• New Access ID issued. How to register them to work with new printer release station card readers
• When will Dual Factor Authentication be implemented for Students?
• I noticed that OmniCharge Powerbank Stations in the Charney hall. What are they?

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Transfer Students 4

• Drop-in and Walk-in protocols for the Law Helpdesk. What are they?
• I am a transfer student. What do I need to do to get my computer laptop ready for SCU Law classes?
• Examsoft will not support Windows 7 and 8 for Examplify starting Fall Semester
• New Access IDs issued. How to register them with new RFID tap card readers to release print jobs.

For Law Students - Using Remote Tools 9

• Is the Zoom Web Conferencing network slammed at the moment?
• How do I use Zoom since my professor notified me my upcoming class is now online?
• Best Practice Tips for Zoom Web Conferencing Participants
• Where can I get information on how to use Zoom Web Conferencing?
• I'm confused. Am I allowed to use Charney classrooms?

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Examsoft Exam Taking Software Help - General Troubleshooting and Information 28

• Examsoft Support is 24/7 for SCU LAW students
• Office of Assessment mentioned ExamID and ExamMonitor. What are those?
• I'm having a problem accessing Examsoft's website to download/upload my take-home exam! (Updated 5/11/20)
• Exam Best Practices
• I've finished my exam, upload my exam, and notice my background is missing or showing "Examsoft" background. What do I do? ( For Windows only)

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Apple Mac OS 9

• Mac OS Catalina, Why is my Sophos notifying with all this pop-ups?
• How to install and configure your Smart Print HP monochrome print drivers.
• Installing Examplify on Mac OS
• I'm still running Mac OS Yosemite or El Capitan. How do I upgrade to Mac OS Catalina?
• How do I find my missing iPhone?

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Microsoft Windows 6

• How to install Examsoft Examplify on a computer running Windows
• How to Uninstall MS Office from my Windows computer.
• Word 365: I have a section within my document that needs different numbering...
• How do I remove notifications to install Windows 10?
• How do I create a restore point in Windows 7?

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Law School Library 5

• I need help with Lexis/WestLaw/Bloomberg.
• Who do I contact to get Lexis Nexis help?
• SmartPrint, Lexis printers, and Scanner station locations in the library.
• Where is the Law Library Information Services desk?
• How do I print on a transparency?

SCU Campus Printing and Smart Print 10

• What are my printing options when I am on Campus?
• How to release your Smartprint jobs (step by step photo gallery).
• What is the difference between sending print jobs to these Smart Print printer definitions (SmartPrint_BW_HP_Printer, SmartPrint_Color_Printer) in my application?
• I need to print using MyPrint Center in Charney hall. How do I pull up Charney Smart Print printers?
• Why doesn't my PDF document print to the SmartPrint printer?

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