Santa Clara Law Technology Help Desk

Getting Ready for Law School Orientation 13

• Minimum Laptop Computer Requirements for Santa Clara Law
• Preparing for orientation - I got accepted to SCU LAW so where do I fit in the grand scheme of things, technology-wise?
• Preparing for Orientation Part 1 - Setting up SCU eCampus, G-Suite eMail, and Camino before SCU LAW Orientation in detail.
• Preparing for Orientation Part 2 - Setting up SCU WiFi, Policy Key, and Network Access Control Client
• Drop-in and Walk-in starting Spring/Summer/Fall 2021 for Law Help Desk. What are they?

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Returning 2L/3L/4L 8

• What are my support options for Microsoft Office 365 EDU?
• I graduated from SCU LAW so how long will my "free" version of Office 365 EDU last?
• Walk-ins and Drop-ins protocols for the Law Help Desk. What are they?
• I am the current caretaker of our student org's delegated inbox. How do I transition it to another caretaker?
• New Access ID issued. How to register them to work with new printer release station card readers

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Transfer Students 4

• I am a transfer student. What do I need to do to get my computer laptop ready for SCU Law classes?
• Examsoft will not support Windows 7 and 8 for Examplify starting Fall Semester
• New Access IDs issued. How to register them with new RFID tap card readers to release print jobs.
• Drop-in and Walk-in protocols for the Law Helpdesk. What are they?

For Law Students - Using Remote Tools 11

• How do I access my class if the Professor is using Zoom Pro on their Camino Page?
• How do I use Zoom since my professor notified me my upcoming class is now online?
• Where can I get information on how to use Zoom Web Conferencing?
• Best Practice Tips for Zoom Web Conferencing Participants
• Is the Zoom Web Conferencing network slammed at the moment?

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Examsoft Exam Taking Software Help - General Troubleshooting and Information 29

• Why is Santa Clara Law using Examsoft Examplify?
• Exam Best Practices
• Examsoft taking software laptop computer requirements
• How to install Examsoft Examplify on a computer running Windows or Mac OS.
• Examsoft Support is 24/7 for SCU LAW students

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The Law School Exam Experience - On Demand Tutorials 3

• How to be a pro at taking SCU LAW exams.
• What is SCU LAW's in-class exam format?
• What is SCU LAW's remote exam format?

Apple Mac OS 11

• Installing Examplify on Mac OS
• How do I back up my Mac laptop computer storage drive?
• New Examplify versions require Mac OS 11 upgrade.
• How to install and configure your Smart Print HP monochrome print drivers.
• Mac Smart Print client, Charney Hall HP printers, and double sided printing

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Microsoft Windows 8

• How do I install Examsoft Examplify on Windows OS?
• How to Uninstall MS Office from my Windows computer.
• Word 365: I have a section within my document that needs different numbering...
• How do I remove notifications to install Windows 10?
• How do I create a restore point in Windows 7?

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Law School Library 5

• I need help with Lexis/WestLaw/Bloomberg.
• Who do I contact to get Lexis Nexis help?
• SmartPrint, Lexis printers, and Scanner station locations in the library.
• Where is the Law Library Information Services desk?
• How do I print on a transparency?

SCU Campus Printing and Smart Print 10

• What are my printing options when I am on Campus?
• How to release your Smartprint jobs (step by step photo gallery).
• I sent print jobs to these Smart Print printer definitions (SmartPrint_BW_HP_Printer, SmartPrint_Color_Printer) in my application. What are the differences?
• I need to print using MyPrint Center in Charney hall. How do I pull up Charney Smart Print printers?
• Why doesn't my PDF document print to the SmartPrint printer?

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